Privacy Policy

1. 
   XPACK Automation

2. 
   Email: xpack@xpackpr.com

3. Website: www.xpackpr.com

4. Effective Date: October 4, 2026

5. XPACK Automation (“XPACK,” “we,” “our,” or “us”) respects the privacy of our users, customers, vendors, and business contacts and is committed to protecting information accessed through the XPACK Command Center, our website, communications systems, and related business operations.

6. Information We Collect and Access

7. XPACK Automation may collect or access business and contact information such as names, company names, phone numbers, email addresses, shipping or service information, order information, equipment information, service history, invoices, accounts receivable, accounts payable, sales, expenses, financial reports, and other information reasonably necessary to operate our business and provide services.

8. The XPACK Command Center may connect to QuickBooks Online and other authorized business systems. Depending on the permissions granted, the application may access business information such as customer records, invoices, accounts receivable, accounts payable, sales, expenses, financial reports, and other accounting-related information necessary to operate the application.

9. How We Use Information

10. Information is used only for legitimate XPACK Automation business purposes, including:

11. 
    • Customer service and support

12. 
    • Equipment sales and service coordination

13. 
    • Preventive maintenance and technical support

14. 
    • Order processing and fulfillment

15. 
    • Parts and packaging supply coordination

16. 
    • Delivery and shipment coordination

17. 
    • Appointment scheduling

18. 
    • Customer and vendor communications

19. 
    • Financial reporting and collections

20. 
    • Operational dashboards and business analysis

21. • Administrative and legal compliance purposes

22. We do not sell personal or business information.

23. QuickBooks Online Data

24. Access to QuickBooks Online data occurs only after authorization by an authorized XPACK Automation user.

25. The XPACK Command Center uses this information solely for authorized business purposes. Access may be disconnected or revoked at any time through QuickBooks Online or the application’s authorized connection process.

26. We do not sell QuickBooks Online data.

27. Information Sharing

28. We do not sell personal or business information.

29. We do not share SMS consent or mobile phone information with third parties or affiliates for marketing or promotional purposes.

30. Information may be shared with service providers only when reasonably necessary to operate authorized technology services, provide requested business services, process communications, support customer operations, comply with applicable law, protect our legal rights, or when specifically authorized by the user or customer.

31. SMS Messaging and Consent

32. XPACK Automation may communicate with customers, vendors, and business contacts by SMS text message regarding business-related matters.

33. SMS messages may include:

34. 
    • Equipment service coordination

35. 
    • Service visit scheduling

36. 
    • Order confirmations

37. 
    • Delivery and shipment updates

38. 
    • Parts availability

39. 
    • Equipment status updates

40. 
    • Appointment coordination

41. 
    • Customer support

42. 
    • Vendor or logistics coordination

43. • Account-related follow-up

44. Customers may provide their mobile phone number and consent to receive SMS communications from XPACK Automation through direct business interactions, service requests, order communications, website inquiries, email communications, phone conversations, or other direct customer-initiated contact.

45. Message frequency may vary depending on the customer’s business activity, service needs, orders, deliveries, or support requests.

46. Message and data rates may apply.

47. Customers may reply STOP at any time to opt out of SMS communications.

48. Customers may reply HELP for assistance.

49. SMS consent and mobile phone information are not shared with third parties or affiliates for marketing or promotional purposes.

50. Data Security

51. We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.

52. Authentication credentials, API keys, application secrets, and other sensitive system credentials are stored using secured systems and are not intentionally exposed through the user interface.

53. Data Retention and Deletion

54. Information is retained only as reasonably necessary for legitimate business, accounting, operational, legal, compliance, customer service, and record-retention purposes.

55. Authorized users or customers may request deletion of applicable information, subject to legal, accounting, contractual, and record-retention requirements.

56. Cookies and Website Information

57. Our website and related systems may use cookies or similar technologies to support site functionality, analytics, security, and user experience.

58. Information collected through these technologies is used only for legitimate business and operational purposes.

59. Third-Party Services

60. XPACK Automation may use third-party service providers, software platforms, cloud services, accounting systems, communications providers, CRM systems, logistics providers, or other technology partners to operate our business.

61. These providers may process information only as necessary to provide their authorized services to XPACK Automation and are subject to their own privacy and security obligations.

62. Children’s Privacy

63. XPACK Automation provides business-to-business products and services and does not knowingly collect personal information from children under the age of 13.

64. Changes to This Privacy Policy

65. We may update this Privacy Policy from time to time.

66. Changes will be posted on this page with an updated effective date.

67. Contact Us

68. Questions about this Privacy Policy, SMS communications, or the handling of information may be directed to:

69. XPACK Automation

70. Email: xpack@xpackpr.com

71. Website: www.xpackpr.com